When I first moved to the UK, work started at nine and I was at my desk by seven. I stayed late whenever anyone asked me to, and often when no one did. I pushed hard through the day to see more cases than anyone else — enough that my numbers were never in question, even if the quality was sometimes only okay rather than brilliant. I took on extra work, worked weekends, and said yes to everything. I was determined to prove I could add value. And what did all that effort earn m

Some years ago, in a previous business, I overheard a conversation I've never forgotten. One of our occupational health techs (OHT) was running late — badly late — for his third and fourth appointments of the day. His manager caught him between clients and went straight at him. You're late. You've irritated the clients. What were you thinking? No questions, no pause, just judgment. When the manager finally calmed down, the OHT explained. The client he'd seen that morning had

The other day I was involved in an interview; it was rather interesting that before we got started, the interviewee asked, "Can you...

We all spend a lot of time talking about being good leaders and there are numerous articles out there giving advice on how to be a better...

With management being one of the most studied elements of business, you may wonder why I have chosen to write about Leadership instead? ...